Btv99 Privacy Policy — Personal Data Protection for Members in Malaysia

1. Introduction & Scope of Privacy Policy

Welcome to the btv99 Privacy Policy. This document explains how btv99.click ("btv99", "we", "our platform") collects, uses, processes, stores, and protects your personal information when you use our website at btv99.click or any associated btv99 mobile applications.

This Privacy Policy applies to all btv99 users and members in Malaysia, including unregistered website visitors, active registered members, and former members whose accounts have been closed. By using the btv99 platform in any way, you agree to the data collection and usage practices described in this Privacy Policy.

This Privacy Policy should be read together with btv99 Terms & Conditions as both documents together form the entire agreement between you and btv99 regarding your use of the platform and your personal data.

2. Types of Personal Data We Collect

Btv99 collects various types of personal information from members in order to operate the platform, process transactions, and fulfil our legal obligations. The following table sets out the categories of data we collect and how they are obtained:

In certain cases, particularly during the Know Your Customer (KYC) process, btv99 may require additional documents such as a copy of your identity card, bank statement, or utility bill to verify your identity and address. This information is collected solely for legal compliance and account security purposes.

3. Purposes & Legal Basis for Data Use

Btv99 uses your personal data only for legitimate, clearly stated purposes. Below are the primary purposes of data use along with their relevant legal bases:

1. Account Management & Services: To register your account, verify your identity, manage your profile, and provide access to all btv99 games and services you are eligible to use.
2. Financial Transaction Processing: To process deposits via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, Maybank2u, CIMB Clicks, and other Malaysian payment methods, as well as to securely and efficiently process withdrawals to your account.
3. Legal & Regulatory Compliance: To comply with the requirements of Malaysia's Personal Data Protection Act (PDPA), anti-money laundering (AML) regulations, and Know Your Customer (KYC) requirements set by the relevant regulatory authorities.
4. Account Security & Fraud Prevention: To detect and prevent fraudulent activity, multi-account use, player collusion, and any conduct that violates btv99's Terms & Conditions.
5. Service Improvement: To analyse platform usage patterns for the purposes of improving performance, enhancing user experience, and developing new features relevant to members in Malaysia.
6. Communications & Customer Support: To send important account-related notifications, respond to support enquiries, and provide information on service changes or Terms & Conditions that affect you.
7. Consent-Based Marketing: To send promotional information, bonus offers, and platform updates to members who have given explicit consent to receive marketing communications. You may withdraw this consent at any time.
8. Responsible Gaming: To monitor gameplay patterns and detect early signs of problem gambling, enabling btv99 to provide appropriate support and intervention in line with our responsible gaming commitment.

Btv99 will not use your personal data for any purpose beyond those stated above without first obtaining your renewed consent, or without a lawful basis for doing so.

4. Data Sharing & Disclosure to Third Parties

Btv99 values your privacy and does not sell member personal data to any third party for commercial purposes. However, in certain circumstances, btv99 may need to share your data with the following parties:

• Trusted Service Providers: Third-party companies that help us operate the btv99 platform, including payment processors (Touch 'n Go, GrabPay, DuitNow, and others), gaming software providers, cloud service providers, and analytics companies. All these providers are bound by strict data protection agreements and are only permitted to use your data for the specified purposes.
• Regulatory Bodies & Law Enforcement: Where required by law or court order, btv99 may need to disclose your personal data to the relevant authorities, including Malaysian law enforcement agencies, in the context of criminal investigations or legal compliance.
• Business Transfer: In the event of a merger, acquisition, or transfer of btv99's assets, member personal data may be transferred as part of those business assets. Members will be notified via appropriate notice before any such transfer takes place.

In all cases where data is shared with third parties, btv99 ensures that appropriate safeguards are in place to protect your data and comply with applicable data protection requirements.

5. Data Security & Protection Measures

Btv99 implements comprehensive technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. Key measures we have in place include:

• 256-bit SSL/TLS Encryption: All data communication between your browser or application and btv99's servers is fully encrypted using the latest TLS protocols, ensuring your data cannot be intercepted in transit.
• Strict Access Controls: Only authorised btv99 staff with a legitimate business need are granted access to member personal data. All access is logged and continuously monitored.
• Encrypted Database: All personal data stored in btv99's databases is encrypted at rest, providing an additional layer of protection in the event of a physical security breach.
• Firewall & Intrusion Detection Systems: btv99's infrastructure is protected by multi-layered firewalls and intrusion detection and prevention systems (IDS/IPS) operating 24 hours a day, 7 days a week.
• Regular Security Audits: btv99 conducts regular penetration testing and security audits by independent third parties to identify and address potential security vulnerabilities before they can be exploited.
• Two-Factor Authentication (2FA): btv99 provides a two-factor authentication option for member accounts to add an extra layer of security during the login process.

While btv99 takes all reasonable steps to protect your data, no security system can guarantee absolute, one-hundred-percent protection. In the event of any data security breach affecting your information, btv99 is committed to notifying you within the timeframe required by applicable law.

6. Cookies & Tracking Technologies

Btv99 uses cookies and similar tracking technologies to enhance the user experience, analyse platform usage patterns, and ensure certain features function correctly. The following are the types of cookies btv99 uses:

• Essential Cookies: Required for core platform functions such as login session verification, betting cart management, and transaction security. These cookies cannot be disabled without seriously affecting platform functionality.
• Performance & Analytics Cookies: Helps btv99 understand how members use the platform — most visited pages, time spent, and navigation paths. This information is used in aggregate and anonymised form for platform improvement.
• Functional Cookies: Remembering your preferences and settings such as language, display theme, and game preferences to provide a more personalised experience on your next visit.
• Security Cookies: Used to detect and prevent fraudulent activity, unauthorised logins, and other security threats in real time.

You can manage cookies through your browser settings at any time. However, disabling certain cookies may affect your experience on the btv99 platform. For guidance on managing cookies in popular browsers such as Chrome, Firefox, or Safari, please refer to your browser's help section.

7. Your Rights Regarding Personal Data

As a btv99 member and data subject, you have the following rights regarding your personal data that we hold, in accordance with Malaysia's Personal Data Protection Act (PDPA):

• Right of Access: You have the right to request a copy of the personal data we hold about you. Data access requests will be processed within 30 business days.
• Right to Rectification: If the personal data we hold about you is inaccurate or out of date, you have the right to request a correction. You can update much of your information directly in your btv99 account profile settings.
• Right to Restrict Processing: In certain circumstances, you have the right to request that we restrict how we process your personal data — for example, while you are disputing the accuracy of that data.
• Right to Withdraw Consent: For data processing based on your consent (such as email marketing), you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to the withdrawal.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes at any time. btv99 will cease such processing immediately upon receiving your objection.
• Right to Erasure (in certain circumstances): In certain circumstances, you may request the deletion of your personal data. This right is subject to data retention obligations prescribed by law in relation to AML, KYC, and applicable financial regulations.

To submit any of the data rights requests above, please contact btv99's data protection team by email at support@btv99.click with the subject line "Personal Data Rights Request". Include your full name and registered email address along with a clear description of your request. We may require identity verification before processing your request.

8. Data Retention Period

Btv99 retains your personal data for as long as necessary to fulfil the purposes set out in this Privacy Policy, or as required by applicable law. Our general data retention guidelines are as follows:

• Active Account Data: Retained for as long as your account remains active and for a defined period after closure, for support purposes and to resolve any potential claims.
• Financial Transaction Records: Retained for a minimum of 7 years from the transaction date, in accordance with anti-money laundering (AML) legal requirements and applicable Malaysian financial regulations.
• KYC Documents: Retained for a minimum of 5 years after the business relationship ends, or longer if required by applicable law during an investigation or legal proceedings.
• Technical & Security Logs: Typically retained for 12 months for technical troubleshooting, security, and platform performance analytics purposes.
• Marketing Data: Retained until you withdraw your consent to receive marketing communications, or until you request that the data be deleted.

Once the retention period has expired and there is no legal requirement to retain the data, btv99 will securely delete or anonymise it using methods that ensure it cannot be recovered.

9. Links to Other Websites

The btv99 platform may contain links to third-party websites or services for your convenience. However, these links are limited to services related to btv99's operations, such as authorised payment processors.

Btv99 is not responsible for the privacy practices or content of any third-party websites outside our control. We encourage you to read the privacy policy of every website you visit to understand how your data is handled by that party. Use of third-party services is at your own risk.

10. Children's & Minors' Privacy

Btv99's services are strictly for individuals aged 18 and above. btv99 does not knowingly collect or process personal data of children or individuals under 18 years of age. Should we discover that data belonging to someone under 18 has been collected without our knowledge, we will take immediate steps to delete that data and close the associated account.

If you are a parent or guardian who has discovered that your child or minor dependent has registered with btv99, please contact us immediately at support@btv99.click so we can take the appropriate action without delay.

11. Amendments to the Privacy Policy

Btv99 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or service improvements. Any material changes to this Privacy Policy will be communicated to members via:

• An email to your registered address at least 7 days before the changes take effect.
• A prominent notice at the top of this page stating the date of the latest amendment.
• In-platform notifications on btv99 upon your next login.

It is your responsibility to review this Privacy Policy periodically. Continued use of the btv99 platform after any changes take effect will be considered your acceptance of the revised Privacy Policy. If you do not agree with the amendments, you have the right to close your account and discontinue use of the btv99 platform.

The latest version of btv99's Privacy Policy is always available on this page, with the effective date of the current version clearly stated at the top of the document.

12. Contact Us Regarding Privacy

If you have any questions, concerns, or complaints regarding btv99's Privacy Policy or how we handle your personal data, you may reach us through the following channels:

• Privacy Email: support@btv99.click — please use the subject line "Data Privacy Enquiry" for faster processing. We aim to respond within 3 business days.
• Live Chat: Available directly within the btv99 platform, 24 hours a day, 7 days a week for general privacy enquiries.

We are committed to addressing every privacy-related enquiry with seriousness, professionalism, and within a reasonable timeframe. Your trust is btv99's most valuable asset, and we will never take lightly our responsibility to protect the privacy of every member in Malaysia.

Thank you for taking the time to read the btv99 Privacy Policy. If anything is unclear or you would like to know more, please do not hesitate to get in touch with us.